Simplifying Systems for the State of Vermont
Integrating and upgrading legacy systems
When our partnership with Vermont's Secretary of State office began, its staff was maintaining six different websites that relied upon 11 legacy databases to provide citizens information on elections, licensing and public records. Each of the sites had its own unique content structure and layout. Not only did this create extra work for the site’s administrators, it caused confusion for the citizens of Vermont who were looking for information.
To streamline and improve the experience for all users — internal and external — these websites and databases needed to be combined into a single, manageable resource.
Creating a unified online presence
Our first challenge was to connect the legacy databases (and the 40-plus smaller databases housed within each of those) so that the Secretary of State’s staff had a single method and location for performing updates and avoiding inconsistencies in information. We integrated the Microsoft Exchange servers so citizens could view a comprehensive calendar of events instead of searching multiple websites.
Next, the Secretary of State’s staff frequently updated public-facing content and needed an easy-to-use content management system (CMS). Based on the client’s needs, we built a system in Umbraco – a stable, open source CMS that allows team members with a wide range of technical skills to quickly and easily update content.
Elevating the User’s Experience
To ensure user success with the new system, we led onboarding and training sessions to create user confidence and lead to a seamless handoff between client and partner. With a new, easy-to-use website the Secretary of State’s office now keeps Vermonters updated via an intuitive CMS that provides timely and accurate information.